We value your satisfaction and strive to provide high-quality cosmetic and feminine hygiene products.

Due to health, hygiene, and safety reasons, we are unable to accept returns or exchanges for opened, used, or tampered products.

Eligible Returns

Returns may only be accepted if:

• The item received is damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging.
• The return request is made within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened cosmetic products
• Used skincare products
• Feminine hygiene products
• Items without original packaging
• Sale or clearance items

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

After verification, we may offer:

• A replacement product
• Store credit
• A refund where applicable

Refunds

Approved refunds will be processed through the original payment method within a few business days.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

Contact Us

For return or refund assistance, please contact us:

Email: shopfeminalux@gmail.com
Phone: 0706897288

Thank you for shopping with us.