Shipping policy

Thank you for shopping with us. We are committed to delivering your order safely and on time.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

We currently ship within Kenya.

Delivery Time

Estimated delivery times:

Nairobi: 1–3 business days
Outside Nairobi: 2–5 business days

Delivery times may vary depending on your location and courier availability.

Shipping Charges

Shipping fees are calculated based on your location and will be displayed at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update via phone, email, or SMS.

Delayed or Lost Orders

If your order is delayed or has not arrived within the expected time, please contact us and we will assist you as soon as possible.

Incorrect Shipping Information

Please ensure your shipping address and phone number are correct before placing your order. We are not responsible for delays caused by incorrect information provided by customers.