Terms of service

Overview

Welcome to FeminaLux. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our store.

1. General

FeminaLux provides cosmetic, skincare, and feminine hygiene products for personal use. By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

2. Products and Services

We aim to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, we do not guarantee that all information is error-free, complete, or current.

Products are subject to availability and may be discontinued or modified at any time.

3. Pricing and Payments

All prices are listed in Kenyan Shillings (KSh) unless otherwise stated.

We reserve the right to change product prices at any time without notice. Payments must be completed before orders are processed and shipped.

4. Shipping and Delivery

Delivery timelines provided are estimates and may vary depending on your location and courier services. FeminaLux is not responsible for delays caused by shipping providers or incorrect customer information.

5. Returns and Refunds

Due to hygiene and safety reasons, opened or used cosmetic and feminine hygiene products cannot be returned.

Please refer to our Return Policy for detailed information regarding eligible returns and refunds.

6. User Responsibilities

By using our website, you agree:

Not to misuse or interfere with the website’s operation
Not to submit false or misleading information
Not to use the website for unlawful activities

7. Intellectual Property

All content on this website, including logos, images, text, graphics, and product descriptions, belongs to FeminaLux and may not be copied, reproduced, or distributed without permission.